First Steps

  • If you have any important WebEx recordings you wish to preserve, put in a help desk request for assistance in downloading them. Access to WebEx ends on July 31, 2020.

Get Started

  • Sign in to Zoom at temple.zoom.us. When you click the “Sign In” button, you will be prompted to log in with your Temple credentials.
  • Download the Zoom desktop application onto your computer.
Learn How To Use Zoom
  • Access Ready, Set, Zoom!, a self-paced Canvas course designed to help you get familiar with the basic need-to-know features to facilitate and participate in a Zoom meeting.
    • Learn how to add Zoom to Canvas so Zoom is accessible and integrated directly into your Canvas course by watching this tutorial video.
    • Understand the similarities and differences between WebEx and Zoom.
    • Check out the Quick Start guides on hosting and participating in Zoom sessions.
  • Attend the face-to-face workshops and webinars that CAT is offering about Zoom.  We will be offering workshops before each semester to get you ready to teach, so check back for new offerings.
  • Find a wide variety of Zoom tutorials and videos at https://support.zoom.us/hc/en-us.
Find Help and Support

    Information Technology Services (ITS)

    Visit the ITS Zoom transition website for more information about the decision to switch to Zoom, transition steps, available training at Temple, and frequently asked questions. 

    Help Desk

    The Computer Services Help Desk is staffed by professional consultants who are trained to assist you and your students with technical issues. You can contact the Computer Services Help Desk in a variety of ways:

    • Website: Use the Request Help tab on the Computer Services home page.
    • Phone: 215-204-8000.
    • Walk-in: The TECH Center, Room 106.
    • Live Chat: Weekdays 9:00 a.m. to 4:00 p.m., Saturday/Sunday: noon to 4:00 p.m.
    • E-mail: help@temple.edu.

    The Center for the Advancement of Teaching (CAT)

    The CAT team looks forward to showing you how to use Zoom to best facilitate online synchronous meetings and classes. A variety of services are offered:

    Zoom 24/7 Support

    Zoom support is available to the Temple Community. You and your students will have access to this service 24 hours a day, 7 days a week:

    • Online help request
    • Phone: US: +1.888.799.9666 ext 2 or +1.650.397.6096 ext 2
    • Live chat via the blue “Help” chat bubble icon that appears on the bottom right of most Zoom pages.
    Teaching with Zoom

    Zoom can enhance your teaching!  The "Facilitating Active Learning in Zoom" module of our self-paced Canvas course, Ready, Set, Zoom! includes information on how to:

    • Set expectations for student participation in online synchronous classes conducted in Zoom.
    • Share your screen and use the annotation tools.
    • Receive immediate student feedback with the Nonverbal Feedback feature.
    • Encourage class discussion and invite student questions via the chat feature.
    • Conduct brainstorming and feedback activities using the whiteboard.
    • Check for understanding and evaluate student opinions using polls.
    • Facilitate group class work and discussion using breakout rooms.
    • Evaluate Zoom analytics for student participation.
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